Are the products made by hand?All of the designs listed in the store are completely handmade. All flowers are shaped and pressed by hand. I do not use any pre fabricated products in my pieces. All elements are hand sewn together to make sure the end result is of the highest quality. Because every design is completely made by hand all designs are a little different. Small details might vary slightly, for example the shape or color when the flowers are dyed by hand.
When should I order?Most of the designs are made to order and have a production time of 2 – 4 weeks. For veils the creation times vary greatly. Please take for veil a creation time of 3 – 8 weeks into account. It is best to order at least 2 – 3 months in advance to leave enough time for shipping times. All shipments have to be processed by customs when they arrive in the country of destination and this process can take some time. If you need your order to arrive sooner than the stated times please contact me first before placing your order.
Where do you ship & what are the costs?All items will be securely packed and will be send out in a beautiful and environmental friendly gift box. SIBO Designs ships all over the world. Is your country not yet listed in the shipping rates table? Send me a message for a detailed price for shipping to your destination.
- Netherlands 2 -3 business days €7
- Europe 1 – 3 weeks depending on location €15
- Rest of the World 2 – 5 weeks depending on location €20
The Buyer is responsible for all country import tax and duties. These import duties and taxes are not included in the shipping price and calculated upon arrival to the country of destination. Priority services with FedEx are also available, fees for this service are calculated when you checkout.
What carriers do you use for shipping?All packages are send out with the local postal service PostNL. I also offer a priority service for customers that need their order quicker. With the priority service packages get send out with FedEx. If you would like a quote for the shipping costs with FedEx, please contact me trough the contact form before placing your order.
Can you mark my package as a gift?I do not mark my packages as a gifts so please do not contact me with this request.
Can I pickup my order instead of having it shipped?At this time it is not possible to pickup your order once it is finished. All designs are shipped out with the preferred shipping method picked by the customer.
What payment options do you accept?I am able to accept the following payment methodes at this time:
- iDeal ( Netherlands only )
- PayPal / Credit Card payments ( No PayPal account needed for Credit Card payments )
- Bank Transfer