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Customer Service

sibodesigns customer service
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Are the products handmade?

All of the designs listed in the store are completely handmade. All flowers are shaped and pressed by hand. I do not use any pre fabricated products in my pieces. All elements are hand sewn together to make sure the end result is of the highest quality.
Because every design is completely made by hand all designs are a little different. Small details might vary slightly, for example the shape or color when the flowers are dyed by hand.
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When should I order?

Most of the designs are made to order and have a production time of 2 – 4 weeks. For veils the creation times vary greatly. Please take for veil a creation time of 3 – 8 weeks into account. It is best to order at least 2 – 3 months in advance to leave enough time for shipping times. All shipments have to be processed by customs when they arrive in the country of destination and this process can take some time.

If you need your order to arrive sooner than the stated times please contact me first before placing your order.

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Shipping information

All items will be securely packed and will be send out in a beautiful gift box.

SIBO Designs ships all over the world. Is your country not yet listed in the shipping rates table? Send me a message for a detailed price for shipping to your destination.

Shipping times:


- Netherlands 2 -3 business days

– Europe 1 – 3 weeks depending on location
– Rest of the World 2 – 5 weeks depending on location

I can not be held responsible for any shipping delays.
The Buyer is responsible for all country import tax and duties. I do not mark my packages as a gift.

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Shipping services

All packages are send out with the local postal service PostNL.  I also offer a priority service for customers that need their order quicker. With the priority service packages get send out with UPS. If you would like a quote for the shipping costs with UPS you can find the rates when you checkout.

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Payment

SIBO Designs accepts the following payments at this time:

- iDeal ( Netherlands only )
- PayPal / Credit Card payments ( No PayPal account needed for Credit Card payments )
- Bank Transfer

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Return Policy

All the pieces we ship out are made, packed and shipped with the best care and attention possible. Due to the very delicate nature of the pieces we cannot accept returns for the pieces at this time. Therefore we can’t refund payments for pieces once bought. If you send your order back we are not obligated to refund payment.

Please choose your piece with care and if you have any questions regarding your order please contact us in advance at the following email address: info@sibodesigns.com.


- Custom Designs

For orders of custom designs I cannot accept a return of the piece. Before any custom piece gets send out the buyer must approve the piece trough photographs that get send to the customer. If the customer accepts the final piece, the piece can not be returned after arrival.

For small changes on most of the designs no additional charges apply. For extensive customization such as colors, shape, and finish a additional customization charge apply. 
Please contact us for more information on custom orders in advance.

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Rush Orders

SIBO Designs is able to accept rush orders. Rush orders are accepted within reason. Most of the time I am able to create rush order requests, however in high season production months spots might be tight. With some rush orders additional charges may apply due to the extensive work involved with some of the designs..  If you would like to place a rush order please contact me trough the contact form at the top of the page.

Or you can send a e-mail to info@sibodesigns.com

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